Billing & your subscription plan
Understand your plan, add a payment method, and manage your subscription.
Your subscription to ClinicBond is managed on the Billing page. This is separate from Stripe Connect (how patients pay you) — Billing is how you pay us.
Owner access required. Only the clinic owner can add a payment method or change the plan.
Your free trial
New clinics start on a free trial with full access so you can set everything up. The Billing page shows how many days remain. Your card is not charged until the trial ends — add a payment method whenever you're ready, and cancel any time before the trial is over without being billed.
To keep your portal running past the trial, open Billing, pick a plan, and click Add payment method. Checkout is handled securely by Stripe.
Plans
| Plan | Price | Best for |
|---|---|---|
| Starter | $199/mo | Getting started — core portal, patient live chat |
| Growth | $449/mo | Growing clinics — more patients & admins, custom intake forms, advanced tracking, email marketing, API access, and your own custom domain |
| Signature | $1,499/mo (+ one-time launch fee) | Established clinics — unlimited catalog & patients, plus white-label options |
Higher plans raise your limits (products, patients, admin seats, monthly emails) and unlock more features. The current price for each plan is shown on the Billing page at checkout.
Feature availability by plan is enforced automatically — if something is greyed out or shows an upgrade prompt, it's included on a higher tier.
Managing your subscription
Once you have a plan, click Manage billing to open the secure Stripe billing portal, where you can:
- update your card,
- change plans (upgrade or downgrade),
- download invoices, and
- cancel.
If a payment fails
If a subscription payment doesn't go through, your plan shows Payment past due and you'll be reminded to update your card. Your portal keeps running during a short grace period — update your card promptly under Manage billing to avoid interruption. (This is about your subscription to us; it's unrelated to patients' ability to pay you.)
Canceling
You can cancel any time from Manage billing. Your subscription stays active until the end of the period you've already paid for, then stops — the Billing page will show the end date. You can reactivate before that date from the same portal.
Common questions
- Is this the same as my patients' payments? No. Patient payments go to your own Stripe account (see Get paid: connecting Stripe). Billing is only your subscription to the platform.
- Can my front-desk staff see billing? No — only the owner. Admins run the clinic but can't view or change the subscription.
- How do I raise my patient or product limit? Upgrade your plan on the Billing page; limits increase immediately.
See the dashboard and the patient app on a 20-minute call, or start a 14-day trial with no card.