Get paid: connecting Stripe

Connect Stripe so patient payments land directly in your own bank account.

Patients pay for treatments right inside your portal, and the money goes straight to your own Stripe account — we never hold your funds. Connecting Stripe takes a couple of minutes.

Two different "Stripe" things — don't mix them up

• Connect Stripe (this article) — how patients pay you. Set up under Integrations → Stripe. Money flows patient → your bank.
• Billing — how you pay us for your subscription. Set up under Billing. Money flows you → ClinicBond.

They're separate on purpose. You need the first one to take orders.

Connect your account

1. In the dashboard, go to Integrations.
2. On the Stripe card, click Connect Stripe.
3. You'll be sent to Stripe to sign in (or create an account) and enter your business and bank details. Stripe verifies this — have your business info and a bank account handy.
4. When Stripe is done, you're returned to the dashboard and the Stripe card shows a green Connected badge with Payments enabled.

Once connected, you can click Open Stripe dashboard any time to see payouts, transactions, and disputes directly in Stripe.

What "Connected" means

• Patient payments are captured on your Stripe account and paid out to your bank on Stripe's normal payout schedule.
• Refunds and payout timing are managed in your own Stripe dashboard.
• You are the merchant of record. Because funds settle directly to you, your clinic owns the customer relationship — and handles any chargebacks or disputes through Stripe, the same as any other card transaction you take.

If it's not working

• Card still says "Not connected" after finishing Stripe. Click Verify connection on the Integrations page, or refresh. If Stripe asked for more information ("details needed"), payments stay disabled until you complete those fields — use Open Stripe dashboard to finish them.
• "Failed to start Stripe onboarding". Try again in a minute; if it persists, make sure you're signed in as the owner and contact support.
• You connected the wrong Stripe account. Reach out to support@hlpatientportal.com and we'll help you switch it.

Before you go live

Run one real test: open your patient portal, add a product to the cart, and pay with a live card (you can refund yourself afterward in Stripe). Seeing the payment appear in your Stripe dashboard confirms the whole path works.